Privacy Policy

1. Introduction

DocuNexus ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect and process the following types of information:

• Personal Identification Information: Name, email address, phone number, mailing address, and other contact details.
• Document Information: Details about the documents you submit for our services, including but not limited to identification documents, academic records, and legal papers.
• Payment Information: Credit card details, bank account information, and other payment-related data (processed through secure third-party payment processors).
• Technical Data: IP address, browser type, operating system, referring URLs, device information, and other technical details about your visit to our website.
• Usage Data: Information about how you use our website and services, including pages visited, time spent, and other similar metrics.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our services
• To process your document service requests
• To communicate with you about your account or transactions
• To improve our website and services
• To prevent fraud and enhance security
• To comply with legal obligations
• For internal research and analytics

4. Data Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, document verification).
• Legal Requirements: When required by law or to respond to legal process, including to law enforcement or other government officials.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With Your Consent: For any other purpose disclosed by us when you provide the information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure servers and networks
• Regular security assessments
• Limited access to personal information on a need-to-know basis
• Staff training on data protection

Despite these measures, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our standard retention periods are:

• Client account information: 7 years after last activity
• Document copies: 3 years after service completion
• Financial records: 7 years as required by Singapore law
• Website analytics data: 2 years

After these periods, we will delete or anonymize your information.

7. Your Data Protection Rights

Under Singapore's Personal Data Protection Act (PDPA), you have certain rights regarding your personal data:

• Access: Request copies of your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Withdrawal of Consent: Withdraw consent for data processing where applicable.
• Deletion: Request deletion of your personal data under certain conditions.
• Data Portability: Request transfer of your data to another organization.

To exercise these rights, please contact us using the information in the "Contact Us" section below.

8. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of Singapore where data protection laws may differ. When we transfer personal data outside Singapore, we implement appropriate safeguards including standard contractual clauses to ensure your data remains protected.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

For more information, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@pofihu-zacuja.sbs
• By mail: 101A Upper Cross Street #05-15, People's Park Centre, Singapore 058357
• By phone: +65 021578978